Host Steve Walker welcomes the CEO of Customer Think Corporation and the founder and editor-in-chief of CustomerThink.com Bob Thompson to discuss how he started in the customer experience industry and his thoughts on the future of the CX movement.
A resource for customer experience (CX) and experience management (XM) professionals. 
Luminaries of CX
Who are the “rock stars” of CX – those individuals who have worked to bring the importance of knowing how your customer’s experiences impact companies? In this series, Steve Walker will invite CX luminaries to the CX Leader Podcast for a discussion on how they got started in the CX space and what they feel is important for CX leaders to know.