A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “anniversary”

It’s a Great Time to be a CX Leader

It’s a Great Time to be a CX Leader

Released: January 18, 2022 • Episode #200

In the 200th episode of The CX Leader Podcast, host Steve Walker and guests Sonya McAllister and Sean Clayton reminisce on how customer experience has evolved since the podcast began in 2018, how businesses' views and acceptance of CX have changed in those four years, and what customer experience will look like in 2022.

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