A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Liz Wallshield”

CX Horror Stories V: The CX Apocalypse

CX Horror Stories V: The CX Apocalypse

Released: October 31, 2022 • Episode #240

What would the world look like if customer experience simply... disappeared? How would anyone receive support? How would companies know what products work? How would you be able to hire someone to fix your dishwasher? In this special episode of The CX Leader Podcast, producer Chris Higgins assembles a panel of experts from Walker to perform a terrifying thought experiment worthy of an episode of The Twilight Zone: imagine a world without customer experience. Panelists include Walker experts Brett DeWitt, TJ O'Neil, Liz Wallshield, and Job Willman.

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Do Your Homework

Do Your Homework

Released: October 8, 2019 • Episode #87

Companies often hire implementation specialists to help get their customer listening technology up and running, but don’t do the necessary preparation required to make the process happen smoothly. Guest host Pat Gibbons welcome Walker technology consultants Liz Wallshield and Charlie Rumsey to talk about some of the step companies should take to make the implementation process happen smoothly and on schedule.

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