A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “revitalization”

Don’t Make it Evolutionary, Make it Revolutionary

Don’t Make it Evolutionary, Make it Revolutionary

Released: March 1, 2022 • Episode #206

Just like any other business process, customer experience programs need occasional review and scrutiny to ensure it delivers the best possible experience. This is true even if your program seems to be running smoothly. Guest host Pat Gibbons welcomes Luis Angel-Lalanne from American Express to discuss the process in which they transformed how customer sentiment was gathered to help improve their CX.

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