A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Sheila March”

Start Your Engines!

Start Your Engines!

Released: October 4, 2022 • Episode #236

In a special CX Day Celebration episode and playing of this year's theme "CX Drives Success," host Steve Walker welcomes experts Sean Clayton, Sheila March, and Jack Walker for a fun panel discussion on how racing shares similar traits with customer experience. CX Day is held every first Tuesday in October by the Customer Experience Professionals Association as a global celebration of the customer experience profession.

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CX Day Celebration!

CX Day Celebration!

Released: October 2, 2018 • Episode #39

CX Day is celebration of all things CX and Steve invited five CX professionals from various business to discuss their work and what makes customer experience a rewarding profession.

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Steer clear of the process map

Steer clear of the process map

Released: June 26, 2018 • Episode #25

Journey mapping is a powerful tool in the CX leader's arsenal, but there are some "detours" you should avoid. In the first of a three-part series, Steve discusses how to avoid the process map detour with guests Melissa Meier from Walker, and Sheila March from Ascension Ministry Service Center.

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