A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “speed”

The Right “Now”

The Right “Now”

Released: November 15, 2022 • Episode #242

Speed has always been an important factor in delivering a great experience to customers. And many times "fastest" is best. But there are some situations in which you could almost be too fast, so the trick is to find the right "now." Host Steve Walker welcomes Jay Baer, a keynote speaker and author on customer experience, to discuss his latest research in collaboration with StatsSocial, “Time to Win: the Consumer Patience Study."

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SPRINTing to a solution

SPRINTing to a solution

Released: July 31, 2018 • Episode #30

"Death by meeting” is a popular term, and it’s not uncommon to see businesses attempt to conceive and launch new solutions or products over a period of weeks - or months! But in the customer experience realm, speed is critical. Steve welcomes consultant Jack Walker to explain how the SPRINT process used in software companies can take the time needed to develop new CX programs from months down to days.

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At the Speed of Customers

At the Speed of Customers

Released: January 23, 2018 • Episode #3

Steve and guest Troy Powell, Ph.D. and vice president of statistical solutions at Walker Information, discuss the importance of speed in your customer experience efforts.

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